Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our platform. Most of this comes directly from you when you sign up for courses or contact us.

Personal Information You Provide

When you register for our educational programs, we ask for basic details like your name, email address, phone number, and educational background. If you enroll in paid courses, we'll also need billing information. But we never see your full credit card details since payment processing happens through secure third-party providers.

• Full name and preferred contact details
• Educational background and professional experience
• Account credentials and security information
• Communication preferences and course interests
• Feedback, questions, and support requests

Technical Data We Automatically Gather

Like most websites, we collect some information automatically through cookies and similar technologies. This helps us understand how people use our platform and where we can improve the experience.

• IP addresses and general location data
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms used to find us

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of hoarding data just because we can.

We send educational updates and course announcements to registered users. You can opt out of marketing emails anytime, though we'll still need to send essential account-related messages.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with service providers who help us run the platform effectively.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools to understand platform usage
• Customer support software for inquiry management

These partners are contractually bound to protect your data and can only use it for the specific services they provide to us. We carefully vet everyone we work with and only share the minimum information necessary.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. Here's what you can do:

• Access your personal data and request a copy of what we hold
• Correct inaccurate or outdated information in your profile
• Request deletion of your account and associated data
• Object to certain types of data processing
• Withdraw consent for marketing communications anytime
• Request data portability for information you've provided

How to Exercise Your Rights

Send us an email at help@flashkineticglow.com with your request. We'll verify your identity and respond within 30 days. Some requests might take longer if they're complex, but we'll keep you updated throughout the process.

Keep in mind that we may need to retain certain information for legal obligations or legitimate business purposes even after you request deletion. For example, transaction records for tax compliance or security logs for fraud prevention.

Data Security Measures

We use industry-standard security practices to protect your information. Our technical team regularly reviews and updates our security protocols to address new threats.

• SSL encryption for all data transmission
• Secure servers with regular security patches and updates
• Access controls limiting who can view personal data
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for potential breaches

That said, no online platform is completely immune to security risks. While we do everything reasonable to protect your data, we can't guarantee absolute security. Use strong passwords and keep your login credentials private.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

When data reaches the end of its retention period, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking Technologies

We use cookies to make the platform work properly and to understand how people use our services. You can control most cookies through your browser settings.

Types of Cookies We Use

• Essential cookies that make the platform function correctly
• Analytics cookies to understand usage patterns and improve services
• Preference cookies to remember your settings and choices
• Security cookies to protect your account and prevent fraud

Most browsers let you refuse cookies or alert you when websites try to place them. Just be aware that blocking certain cookies might affect how well the platform works for you.

International Data Transfers

Our primary operations are based in Taiwan, but some of our service providers operate internationally. When we transfer data outside Taiwan, we ensure appropriate safeguards are in place.

We use standard contractual clauses approved by relevant authorities and only work with providers who maintain adequate data protection standards. Your rights remain protected regardless of where your data is processed.

Children's Privacy

Our platform is designed for adult learners and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent who believes we've accidentally collected data about your child, contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on the platform.

The date at the top of this document shows when we last updated the policy. We encourage you to review it occasionally to stay informed about how we protect your information.