Who Qualifies for Refunds
Refund requests are evaluated based on individual circumstances. Generally, you might qualify if specific conditions are met within designated timeframes. Here's what typically applies:
- Program withdrawal submitted within 14 days of enrollment and before accessing more than 20% of course materials
- Technical issues on our platform that prevent reasonable access to educational content for more than 72 consecutive hours
- Program cancellation initiated by FlashKineticGlow due to insufficient enrollment or instructor unavailability
- Duplicate payment processing errors documented through transaction records
- Medical or personal emergencies with supporting documentation submitted within 30 days
Each situation is reviewed individually. We don't operate on strict formulas because life doesn't work that way.
Submit Your Request
Send an email to help@flashkineticglow.com with your enrollment details, transaction information, and the reason for your refund request. Include any relevant documentation that supports your case.
Initial Review
Our team reviews your request within 3-5 business days. We might contact you for additional information or clarification about specific circumstances surrounding your enrollment.
Decision Notification
You'll receive a written decision via email explaining whether your refund was approved, partially approved, or declined. If approved, we'll outline the next steps and expected timeline.
Processing Timeframes
Business Days for Review
After receiving your complete refund request with all necessary documentation, our team conducts an initial assessment. Complex cases involving medical documentation or technical dispute resolution may require additional time.
Business Days for Processing
Once approved, refunds are processed to your original payment method. Credit card refunds typically appear within this timeframe, though your bank might take additional days to post the credit.
Business Days for Bank Transfers
International wire transfers and bank-to-bank refunds often require longer processing periods. Banking institutions in different regions have varying processing speeds that affect when you'll see the funds.
Full Refund Scenarios
Early Withdrawal
If you withdraw within 14 days of enrollment and haven't accessed more than 20% of course content, you're eligible for a full refund minus any administrative processing fees.
Program Cancellation
When we cancel a program due to low enrollment or unforeseen circumstances, you receive a complete refund of all paid fees within 10 business days.
Payment Errors
Duplicate charges or technical payment processing mistakes result in immediate full refunds once verified through our transaction records.
Partial Refund Scenarios
Mid-Program Withdrawal
Withdrawals after the 14-day period but before 50% program completion may qualify for partial refunds based on content accessed and time elapsed.
Medical Circumstances
Documented medical emergencies or personal hardships may qualify for prorated refunds even after significant course completion, evaluated individually.
Program Transfer
If you need to switch to a different program, unused portions of your current enrollment may transfer as credit toward the new program rather than processing as a refund.
Payment Method Processing
Credit Cards
Refunds are processed to the original card used for payment. Most card issuers post credits within 5-7 business days, though some banks take longer during high-volume periods.
Bank Transfers
Direct bank transfer refunds require verified account information matching the original payment source. International transfers typically take 10-14 business days to complete.
Digital Wallets
Refunds to digital payment platforms usually process faster, often within 3-5 business days. You'll receive confirmation once the refund has been initiated to your wallet.
Important Considerations
Questions About Your Refund?
Every situation has unique details. If you're unsure whether your circumstances qualify for a refund or have questions about the process, reach out directly. Our team at FlashKineticGlow reviews each case with attention to individual context.